About the role
DARCARS Automotive Group is now hiring for an Internet Representative to join our team! Potential Earning Based on experience from 42K to 75K
As an Internet Representative, your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.
In this role, you'll:
* Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference * Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand * Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support * Adhere to customer communication scripts * Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel * Meet, or exceed, individual performance objectives e.g. response time, conversions etc. * Must be at least eighteen years of age
For this role, you'll need to be:
* You are computer savvy with a full working knowledge of Microsoft Office Suite * You are a quick-study, able to absorb substantive product and service information * You have exceptional listening, verbal, and written communication skills * You are able to work weekends and holidays * You have demonstrated a commitment to process improvement, innovation, and excellence * You are persistent and eager to learn new things and share new ideas in a collaborative, team environment
Benefits
* Comprehensive Benefits Plan including 401k * Employee discounts on vehicle purchases, parts and service repairs * Opportunities to join our community service initiatives * Internal career advancement opportunities
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
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