About the role
Job Description:
Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.
We are currently looking for a Technical Lead to join our team
Main Tasks
* Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.
* Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.
* Detect and notify risks in the technical management of project/client profitability.
* Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.
* Ensure the fulfillment of the project's technical objectives.
* Ensure compliance with the agreed software quality standards with Omega's Technical Management.
* Supervise the effort estimations of the development and support team during the testing phase of a project.
* Collaborate with the PM/DM in project demos for the client.
* Ensure the final delivery of technical documentation for a project.
* Participate in the development and training of the technical team, advising them to improve their technical skills.
* Identify possible technical Up & Cross Selling opportunities.
* Identify possible methodological improvements for the technical team.
* Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.
Required Experience:
* 3+ years participating in the full lifecycle of Salesforce.com implementations.
* Experience in Salesforce.com projects.
* Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud,
* Experience with agile methodologies.
* High level of English.
What do we offer:
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurtant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention
* Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values:#Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#OMEGA
Location:
Brand:
Omega
Time Type:
Full time
Contract Type:
Permanent
Originally posted on Himalayas