About the role
Job Description
Scope of Position:
Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.
Key Responsibilities:
* Ensure smooth and timely shipment process flow * Ensure accurate and timely data entry into our operational system based on defined metrics * Track and trace shipments * Provide proactive and clear communication to internal and external customers * Ensure accurate and timely client billing, including dispute resolution * Understand customer expectation to ensure all the elements of the SOP and KPI’s are met * Ensure compliance to company policies and external regulations * Complete cross training in order to support team coverage * Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations:
* Continually identify areas to improve efficiency * Embrace and adopt technology to optimize their ability to complete their work * Achieve standard of 52 hours training per year, including all mandatory trainings * Drive and develop customer relationship in order to exceed their expectations * Have a sense of urgency, be willing to help by offering solutions
***MUST BE LOCAL***
Qualifications
* Have knowledge and/or prior experience of industry specific qualifications * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Pro-active, strong organizational skills * Good computer skills (Excel, Word, PowerPoint)
Technical Skills
* Strong understanding of software development principles. * Experience with automation platforms such as Power Automate. * Experience with Microsoft Copilot and M365 technologies. * Familiarity with data structures, APIs, integrations, and system architecture. * Basic understanding of AI, machine learning, LLMs, and prompt engineering. * Ability to troubleshoot technical issues independently.
Business Skills
* Strong analytical and problem-solving abilities. * Ability to understand complex operational processes. * Experience translating business requirements into technical solutions. * Excellent communication and stakeholder management skills.
Preferred Qualifications
* Experience developing automations, applications, or digital solutions. * Experience leading cross-functional projects. * Experience working in operations, logistics, finance, or enterprise shared services environments. * Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.
Additional Information
Expected Hourly Range: $24.00 – $31.00
Expeditors offers excellent benefits:
* Paid Vacation (first year prorated based off month of hire then eligible for 15 days) * Holidays (10) * Flexible Days (2) * Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) * 401(k) Retirement Savings Plan with employer match * Employee Stock Purchase Plan (ESPP) * Medical, Prescription Drug, Dental & Vision Coverage * Health Savings Account (HSA) * Life and Disability Insurance * Paid Parental Leave (additional eligibility criteria) * Dependent Care Flexible Spending Account (DC FSA) * Commuter Benefit * Employee Assistance Program (EAP) * Learning & Development Program * Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
May be eligible for bonus following first year of continuous employment in position.