About the role
Job Description
•Promote Westgate Resorts and its products, services, and vacation ownership opportunities to prospective guests. •Generate qualified tours by engaging guests at assigned marketing locations and special events. •Explain promotional offers, incentives, and tour packages in a professional and accurate manner. •Schedule and confirm resort tours for qualified prospective purchasers. •Book resort accommodations and room reservations as authorized. •Sell attraction tickets and provide concierge-related services when applicable. •Verify guest eligibility and qualification requirements in accordance with company policies and marketing guidelines. •Maintain accurate records of guest information, tour bookings, and transactions. •Handle cash, tickets, vouchers, promotional materials, and related documentation accurately and securely. •Meet or exceed established tour generation and productivity goals. •Maintain a professional appearance and represent the company in a positive manner at all times. •Resolve guest concerns and escalate issues as appropriate. •Assist with marketing events, promotional activities, and lead generation initiatives. •Maintain knowledge of resort offerings, local attractions, events, and promotions. •Comply with all company policies, licensing requirements, and marketing regulations. •Perform other duties as assigned.
Qualifications
•Previous customer service, hospitality, marketing, sales, tourism, retail, or promotional experience preferred. •Experience working directly with the public preferred. •Cash handling experience preferred.
•Timeshare, vacation ownership, hospitality, or tourism industry experience is a plus.
Additional Information
Why Westgate?
* Comprehensive Health Benefits – Medical, Dental, and Vision Coverage * Paid Time Off – Vacation, Sick, and Personal Time to Recharge * Paid Holidays * 401(k) with Generous Company Match to Support Your Future * Daily Pay – Access Your Earnings When You Need Them * Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance * Wellness Programs to Support Your Well-Being * Flexible Spending Accounts (FSA) * Tuition Assistance to Help You Grow Your Career * Military Leave * Employee Assistance Program (EAP) – Support When You Need It Most * Life, Disability, Accident, Critical Illness, and Hospital Insurance * Pet Insurance for Your Furry Family Members * Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More * Low-Cost Gym Membership * David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member. * Career Growth and Advancement Opportunities * Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.