About the role
This is a remote position.
Job Overview:
We are looking for an Intake Specialist to handle inbound calls related to Social Security Disability Insurance (SSDI). The ideal candidate should have excellent communication skills, a neutral English accent, and the ability to assist callers professionally and empathetically.
Key Responsibilities:
* Handle inbound SSDI inquiries and conduct initial client intake.
* Gather and accurately document caller information.
* Assess potential client eligibility based on intake guidelines.
* Maintain professionalism and confidentiality when handling sensitive information.
Requirements
Qualifications:
* Excellent English communication skills with a neutral accent.
* Previous experience in intake, customer service, or call handling preferred.
* Familiarity with SSDI is an advantage.
* Spanish proficiency is a plus but not required.
* Must be willing to work from 6:00pm - 2:00am Central Time
Originally posted on Himalayas