About the role
Job Description
Role summary
Owns the building’s quality program for client work: process audits, inspection, non-conformance tracking and corrective action. Builds on the Expeditors expectation that all work is assigned and checked for accuracy and conformance, and gives the program a dedicated owner for audit readiness.
Key responsibilities
* Audit receiving, storage, picking, packing and shipping processes against SOPs. * Track quality metrics and errors; publish results to operations leadership. * Lead root-cause analysis and corrective and preventive actions for errors and complaints. * Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents. * Maintain controlled SOPs, work instructions and training records. * Prepare quality data for QMRs and for customer and internal audits. * Supervise quality staff and coach operators on quality standards.
Program specifics
* Serial-number accuracy for Revenue Fulfillment and RMA shipments. * RMA Operations: inspection, non-conformance and disposition quality for returned units. * ESD-safe handling and packaging standards for high-value hardware. * Audit readiness across all client buildings.
Qualifications
Qualifications
* College degree preferred; quality certification a plus (for example, internal auditor or Six Sigma). * Quality experience in distribution or manufacturing, including supervision [Confirm years]. * Root-cause and corrective-action methods; strong Excel and reporting. * Able to coach and influence across EI and agency teams.
Physical / work environment
Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.
Special requirements
Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.
Additional Information
Expeditors offers excellent benefits:
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus