About the role
Job Description
In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed. Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.
This is a fixed-term position for 2 years.
Qualifications
* At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment * Proven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflows. * Collaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rules. * Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights * Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early * High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment * Exceptional organizational skills and the ability to stay composed and focused as the workload scales * Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy * SQL skills (or experience with another programming language) to independently query data and analyze patterns * Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams
Additional Information
* Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers * Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients * Be productive with the latest hardware and tools * Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget * Learn and experience German culture first hand by joining our free German language classes * International relocation support is provided if required * Opportunity to work from abroad * Benefit from an attractive compensation package and from the company pension scheme * Monthly contribution of 50% for the ‘Deutschland Jobticket’ * Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker * Enjoy flexible and discounted sports activities with Urban Sports Club