About the role
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Program Manager, Payments & Delivery Consulting
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Program Manager, Payments & Delivery Consulting — combining client delivery leadership, team development, business growth and opportunity development, and contribution to the growth of the Deploy business in Poland.
Roles and Responsibilities
You will lead complex client engagements and portfolios of interconnected workstreams, providing structure, strategic oversight and senior delivery leadership across multiple initiatives. You will proactively identify dependencies, risks and opportunities across the portfolio, drive alignment and decision-making across client and Mastercard stakeholders, and ensure delivery remains focused on the client’s broader business objectives. You will combine strong project management discipline with banking and payments expertise to act as a trusted advisor, bringing forward recommendations and identifying opportunities where Mastercard can create additional value and grow its footprint. Working closely with Account Managers and Services Business Leads, you will help shape proposals, develop follow-on opportunities and contribute to account growth and revenue within existing clients.
Client Impact
Lead complex client engagements and portfolios of interconnected workstreams, providing structure, strategic oversight and senior delivery leadership across multiple initiatives.
Advise clients on fit-for-purpose delivery models, governance and ways of working, helping establish structures that enable effective execution and scalable delivery.
Mitigate risks, solve issues, and ensure delivery remains in line with agreed timescales, budgets, and quality criteria.
Identify follow-on opportunities to deepen and scale client relationships, connect client priorities with relevant Mastercard capabilities, and partner with Account Managers and Services Business Leads to shape proposals, develop new engagements and contribute to account growth.
Build trusted-advisor relationships with senior client stakeholders, understand their strategic agenda and operating environment, and bring relevant perspectives and recommendations to help shape priorities and decisions.
Represent Deploy in the Poland market, contribute to the local growth strategy, and act as a key connector between clients, account teams, product teams and Services leadership.
Team Collaboration & Culture
Lead teams in developing actionable insights and recommendations, facilitate senior client discussions, and deliver clear and influential executive-level presentations.
Provide expertise and day-to-day project delivery team leadership, support the evolution of solutions through innovation, and create a collaborative and inclusive environment for all levels.
Manage relationships with internal Mastercard leadership and stakeholders and build the firm's intellectual capital.
Effectively leverage subject matter experts to develop tailored solutions.
Develop talent through on-the-job training, coaching and mentorship for junior consultants and project managers; provide feedback, support recruiting and capability building, and help foster a high-performance culture as the Poland team grows.
Qualifications
7+ years of project or program management experience.
Strong payments and banking industry experience, with a solid understanding of bank operations across business, product, technology, and delivery functions, and the ability to apply this expertise in a client environment.
Demonstrated experience advising clients on complex delivery challenges and recommending practical governance structures, operating frameworks and delivery approaches.
Experience coaching and managing teams across multiple projects and/or engagements with third parties.
Proven ability to build and manage relationships with senior client stakeholders and act as a trusted advisor.
Demonstrated commercial mindset, with experience identifying client needs, shaping follow-on opportunities or proposals, and collaborating with account teams to support business growth.
Experience mentoring talent, supporting recruitment and building team capabilities.
Knowledge of business KPIs, financials, and organizational priorities.
Strong logical and structured thinking.
Ability to orchestrate multiple engagements and interconnected workstreams, managing priorities, dependencies, risks, and senior stakeholder expectations.
Ability to communicate effectively in English and Polish.
Eligibility to work in Poland, as well as apply for travel visas as required by travel needs.
Ability to travel to client sites on a semi-regular basis.
Preferred qualifications
Experience leading development and implementation of solutions and measuring impact on clients' business.
Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP).
Knowledge of Project Management tools.
Experience working with banks, payment providers and/or other financial institutions on complex transformation, implementation or advisory engagements.
Experience generating new knowledge or creating innovative solutions for a firm.
MBA or master’s degree with relevant specialization (not required).
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard’s security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.