About the role
Customer Service Representative Travel Industry
Remote | Flexible Schedule | Commission + Bonuses
About the Role: Were looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, youll provide world-class service to clients before, during, and after their tripsensuring every traveler has a smooth, memorable experience.
Responsibilities:
* Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
* Provide quotes, itineraries, and travel recommendations based on client preferences.
* Handle changes, cancellations, and special requests with professionalism and care.
* Maintain accurate client profiles and documentation.
* Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
* Follow up with clients post-travel to ensure satisfaction and encourage referrals.
* Stay current on promotions, destinations, and supplier policies.
* Support the sales and travel advisor team by ensuring excellent client experience.
Qualifications:
* Strong communication and problem-solving skills.
* Customer service or hospitality experience preferred (travel industry a plus!).
* Self-motivated and organized, with attention to detail.
* Comfortable working remotely and managing multiple clients at once.
* Proficient in using online tools and booking platforms (training provided).
* Passion for travel and helping others create unforgettable memories!
Perks:
* Full training and certification programs provided.
* Flexible work-from-home schedule.
* Access to travel discounts and exclusive perks.
* Growth opportunities and performance bonuses.
Originally posted on Himalayas