About the role
Job Description
• Supervise and support customer service representatives to maintain high service standards • Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction • Monitor team performance, review service metrics, and identify areas for improvement • Develop and implement customer service procedures, policies, and best practices • Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals
Qualifications
* Excellent written and verbal communication skills.
* Strong leadership, problem-solving, and decision-making abilities.
* Ability to manage customer inquiries, complaints, and escalations professionally.
* Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
* Strong organizational skills and the ability to manage multiple tasks efficiently.
Additional Information
Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment.