About the role
Job Description
Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations.
The essence of your role
* Managing a portfolio of e-commerce accounts with a sales-driven approach, with growing strategic responsibility. * Building accountability for client relationships, including supporting profit and loss management. * Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. * Identifying cross-selling and upselling opportunities and supporting them from proposal to contract signing. * Developing sustainable, trust-based client relationships to achieve high customer satisfaction.
Qualifications
This is what you need to succeed
* Strong interest in logistics, supply chain management, and e-commerce, with the curiosity to build deep expertise quickly * Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation * First experience in account management, customer success, sales, or a similar commercial role is a plus (ideally in e-commerce or logistics) * Strong affinity for numbers and data, with the ability to analyze relationships, prioritize tasks, and present findings clearly * Proficient in both German and English (C1 or above), with strong communication skills to build trusted client relationships
Additional Information
What we offer:
Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.
Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.
Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.
Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.
Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.
If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!