About the role
Job Description
Summary Description:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department
Tasks and Duties:
* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operational system
* Track and trace Transcon files and reporting
* Use export Transcon Workflow on daily basis
* Ensure accurate and timely client and vendors billing
* Ensure delivery of freight and timely clearance when applicable
* Interact with our customers in arranging their Transcon shipments, meeting customer service standards
* Contribute to maintain good relationships with suppliers
* Meet compliance at all times to regulations internal and external in accordance with government regulations
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity
* Ensure all customers' standard operating procedures are in place and updated in the DLSOPs
* Meet KPI standards in accordance with the Company’s procedures
* Network communications, timely responses to emails and requests (internal and external)
* Escalation of problems to management when necessary
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
* Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
Knowledge:
* Expeditors’ Company Policies and Procedures
* Basic local regulatory knowledge for compliance
* Global Logistics Industry knowledge
* Hazardous materials certification (preferred)
Skills:
* Proactive, strong organizational skills.
* Good computer skills (Excel, Word)
* Fluent in English
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Behaviors:
* Positive and willing to help attitude
Additional Information
Expected Salary: $26-$29/hour
Eligible for bonus
Expeditors offers excellent benefits:
* Paid Vacation (first year prorated based off month of hire) * Holidays (10) * Flexible Days (2) * Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) * 401(k) Retirement Savings Plan with employer match * Employee Stock Purchase Plan (ESPP) * Medical, Prescription Drug, Dental & Vision Coverage * Health Savings Account (HSA) * Life and Disability Insurance * Paid Parental Leave (additional eligibility criteria) * Dependent Care Flexible Spending Account (DC FSA) * Commuter Benefit * Employee Assistance Program (EAP) * Training and Personnel Development Program * Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.