About the role
Job Description
We are seeking a reliable and motivated Technical Support Representative to assist users with basic technical issues, account questions, and general product support. The ideal candidate should have good communication skills, basic computer knowledge, and a willingness to help users resolve problems efficiently.
Responsibilities
* Respond to user inquiries and provide technical assistance.
* Help users troubleshoot basic account and software issues.
* Guide users through simple technical processes.
* Document support requests and update customer records.
* Escalate complex technical problems to the appropriate team.
* Maintain professional communication and protect user information.
Qualifications
Qualifications
* Basic computer and internet skills.
* Good written and verbal communication skills.
* Strong problem-solving and organizational abilities.
* Ability to learn new software and follow instructions.
* Previous technical support experience is an advantage but not required.