About the role
JOB SUMMARY
As a Dispatcher, you’ll support operations by scheduling and coordinating commercial and industrial HVAC, piping, plumbing, and controls service work. You’ll partner closely with technicians and account managers to ensure excellent service delivery.
JOB RESPONSIBILITIES
· As part of the call center for the company, Dispatchers are responsible for answering inbound calls.
· Serve as the primary contact for customers and technicians.
· Schedule service work, match technician skills to job needs, and manage daily work progress.
· Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
· Create service requests and ensure timely information flow to technicians.
· Support the day-to-day operations of the Dispatch department.
BASIC QUALIFICATIONS
Education and Experience
· High school diploma or GED.
· 1+ year of experience in a high-volume office and customer service environment.
· Proficiency with MS Outlook (scheduling/emailing).
Knowledge, Skills, and Abilities
· Strong customer service mindset with a professional, positive attitude.
· Critical thinking and time management skills.
· Ability to work independently and as part of a team.
PREFERRED REQUIREMENTS
· Experience in construction, call centers, or Salesforce.
· Some college education.
WORKING CONDITIONS AND PHYSICAL EFFORTS
· Primary work is performed in a standard office environment.
· Minimal physical effort required.
· Minimal exposure to physical risk.