About the role
Job Description
Taking care of the relations with all collection entities
* Follow up of the collection’s performance * Daily management of the collection network
As part of the Group collection team, the Debt collection expert assumes various responsabilities
Network Management :
* Implement a close collaboration with each regional Claims and collection managers/ local collection managers * Organization of workshop in order to improve processes/ working methods * Share best practices within the collection network * Organization and preparation of the monthly calls with the regions * Support entities in making sensitive decisions * Make decisions within the Group delegation levels * Ensure the effective internal coordination between collection entities * Attend internal and external meetings with suppliers, customers, other group departments when required * Promote the business line, resolve issues and discuss services and concerns
Reporting and Analysis: follow-up of the performance
* Monthly analysis of the collection results * Organization of regular portfolio review with different countries * Launch of specific action plans and follow-up to improve the performance * Monitor the performance of legal services and maintain relationships with key suppliers. * Follow up of sensitive files (crucial)
Coordination within the collection tool
* Close relation with product owner of COP and Implement a close cooperation with Business technology Team * Development and enhancement of the reporting’s capability: specify new Debt Collection needs. * Participation of meetings with BT to implement
Customer service:
* Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept * Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers * Monitor the quality of service delivered by the collection entities for the most important clients in debt collection * Handle complaints both internally and externally which are relevant to the department
Qualifications
Experience
* 5 year’s experience in Debt Collection industry or equivalent * Master / Bachelor in Business Administration or equivalent University degree
IT systems
* COP * Atlas / Cofanet * INCA * Microsoft office * Sharepoint
Practices
* Debt Collection practices * Knowledge of Coface’s products / conditions / provisions (especially Debt Collection) * Excellent negotiation and mediation skills
Additional Information