About the role
Job Description
Reports To: Front Office Manager
Profile: Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.
Specific Responsibilities:
* Patrol all areas of the hotel property including outside parking area. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
* Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
* Complete the necessary security forms to document losses of property or personal injury to guest or employee.
* Stays familiar and current with all hotel disaster and emergency policies, procedures and regulations.
* Responds immediately to emergency alarms or calls for help, determines course of action, and notifies appropriate authorities.
* Conducts investigations of security incidents.
* Enforces the 'No Solicitation Policy' of the hotel while respecting the open door policy of the museum.
* Escorts and witnesses cash handling as needed.
* Uses portable radio, telephone, computer, copier.
* Attends quarterly Night Shift meeting with Night Manager/Auditor/Rooms Manager/General Manager.
* Other duties as assigned by your supervisor or manager.
Qualifications
* Good communication skills, ability to recognize drug and alcohol abuse.
* Ability to communicate through a portable radio.
* Excellent hearing and speech required to communicate with guests, employees, managers, use radio.
* Excellent vision required for emergencies, visual safety inspections.
* Excellent comprehension and literacy required to complete reports, logs.
* Must pass a background check.
Physical requirements:
* Lifting, pushing, pulling, and carrying may be necessary to carry people or equipment in emergency situation.
* Mobility - would be necessary 100% of the time in responding to emergencies and patrolling the building.
* Would not be standing in one place for any extended length of time.
* Uses stairs in responding to fire alarms - no elevators.
* Work inside 85% of 8 hours; outside 15% of 8 hours.
* Some driving may be required.
Experience:
* Minimum two years prior experience in loss prevention.
Education:
* High school education or equivalent experience.
Additional Information
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm