About the role
Join Team Maplecrest!
We are looking for a motivated, energetic, and customer-focused Spanish-Speaking BDC (Business Development Center) Representative to join our dealership team. If you enjoy helping customers, excel at communication, and thrive in a fast-paced environment, we want to hear from you!
What You'll Do:
* Handle incoming sales and service inquiries by phone, text, email, and online chat. * Follow up with internet leads and previous customers. * Schedule appointments for customers with our sales and service departments. * Build rapport with English- and Spanish-speaking customers. * Maintain accurate customer records in our CRM system. * Consistently meet and exceed appointment-setting and sales goals. * Deliver exceptional customer service and create a positive customer experience.
Qualifications:
* Fluent in both Spanish and English (spoken and written). * Must have BDC experience in the past * Excellent communication and customer service skills. * Strong phone presence and professional demeanor. * Ability to multitask and stay organized in a fast-paced environment. * Basic computer skills and familiarity with CRM systems preferred. * Previous experience in BDC, call center, customer service, sales, or automotive is a plus but not required. * Positive attitude, strong work ethic, and a willingness to learn.
Embark on a rewarding journey where your energetic drive meets meaningful growth! We’re committed to empowering our team members with the tools they need to succeed while fostering a vibrant work environment. If you’re passionate about building relationships, closing high-end deals, and making an impact through bilingual communication, this is the perfect opportunity for you!
Pay: $17-$20 an hr Plus weekly and monthly commission
Based on experience,
Work Location: In person