About the role
About the Role
Spotware Systems, the company behind cTrader, is looking for a Technical Support Engineer to join our team in Limassol. If you enjoy investigating technical issues and helping people use software effectively, this role offers hands-on work with a fintech product and close collaboration with technical teams.
You will support our business clients and colleagues through YouTrack tickets and chats. This is an office-based position. After training, you will join a planned rotating shift schedule; the team provides 24/6 coverage, including Saturdays.
Responsibilities * Investigate and resolve technical and product-related issues reported by clients and internal teams. * Reproduce problems, analyse logs, check application behaviour and connectivity, and use SQL queries to support investigations. * Manage support tickets and chats from the initial request through to resolution, keeping clients informed. * Escalate issues with clear findings and reproduction steps, and work with technical teams to resolve them. * Maintain support documentation and provide clear handovers between shifts. * Build a practical understanding of our products and how clients use them.
Requirements * 2+ years of relevant technical support experience with software or IT products, including hands-on troubleshooting. * The ability to investigate issues independently, take ownership of cases and recognise when to escalate. * Experience analysing logs and troubleshooting application and operating system issues. * An understanding of networking fundamentals, including TCP/IP and DNS, and practical SQL skills for investigating support cases. * English sufficient to understand and respond clearly to tickets and chats, plus conversational English for everyday communication with the team. * An organised approach to prioritising requests, documenting findings and following up on open issues. * Availability to work from our Limassol office and join the rotating shift schedule after training. A plus * Technical support experience with a broker, trading platform or another fintech business. * Experience supporting API integrations, or familiarity with FIX, liquidity bridges, scripting or AI tools for troubleshooting. * Familiarity with MT4/MT5. Hands-on administration experience is not required.
Benefits * Competitive salary. * Private medical insurance. * Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. * Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance. * Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays. * Fair remuneration based on your experience, skills, and level of responsibility. * Welcome Baby Bonus and Baby Box. * Birthday voucher. * Partial compensation for sports activities and wellness initiatives. * Greek language classes.