About the role
At NestifyTech Solutions, We’re looking for a proactive and empathetic Customer Success Manager to drive customer retention, satisfaction, and growth. The ideal candidate will act as a trusted advisor, ensuring customers achieve maximum value from our product or service.
Responsibilities:
* Own and manage customer relationships post-sale through renewal.
* Onboard new clients and ensure successful adoption.
* Monitor customer health and usage metrics; proactively address issues.
* Identify upsell/cross-sell opportunities and collaborate with Sales.
* Act as the voice of the customer to internal teams.
Required Qualifications:
* 5+ years of experience in Customer Success, Account Management, or similar.
* Strong communication and relationship-building skills.
* Familiarity with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk).
* Experience in SaaS, B2B, or tech environments preferred.
Originally posted on Himalayas