About the role
As an Assistant General Manager, your #1 priority is driving daily membership sales, contacting leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You’ll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first position ideal for someone who thrives on metrics, motivation, and movement.
Key Responsibilities Sales & Lead Generation (Top Priority) ● Consistently meet and exceed personal sales goals ● Drive weekly lead generation through: ○ Local business outreach ○ Grassroots events and pop-ups ○ Referral programs ○ Community engagement partnerships ● Execute the LASER sales process to convert leads to long-term members ● Collaborate with General Manager to forecast and execute against weekly/monthly revenue targets
Strategic Planning & Performance Management ● Participate in weekly strategy meetings and monthly sales reviews ● Leverage reports to identify performance gaps and implement solutions ● Optimize all studio revenue streams: memberships, class packages, and retail
Retention & Member Experience ● Build rapport with every member to support satisfaction and retention ● Address and resolve member concerns with urgency and care ● Implement proactive strategies like check-ins for low-usage members, milestone rewards, and VIP member touchpoints ● Monitor daily retention reports and manage follow-up tasks
Team Leadership & Culture ● Aid GM in recruiting, onboarding, and developing an exceptional sales and front desk team ● Participate in regular sales training, coaching, and role-play sessions ● Motivate the team to exceed targets with a clear path to commissions and incentives ● Uphold Club Pilates’s brand values through consistent team accountability and culture building
Studio Operations ● Day-to-day operations, cleanliness, and presentation of the studio ● Aid GM in managing staff schedules and class coverage to ensure optimal studio flow ● Enforce compliance with local, state, and federal labor laws and Rumble policies ● Be onsite full-time, including evenings and weekends as required
Qualifications ● 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based industries ● Proven success in hitting personal sales goals ● High-energy leadership style with the ability to inspire and train team members ● Strong interpersonal and written communication skills ● Proficient in CRM systems and sales reporting tools ● Highly organized and detail-oriented with a passion for problem-solving ● Passionate about fitness