About the role
ABOUT THE ROLE
As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and give Client Success Managers the data and operational support they need to keep clients growing.
WHAT YOU’LL DO
* Set up campaigns and analyze their performance, reviewing key metrics to find and act on optimization opportunities * Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients * Support Client Success Managers by resolving operational issues quickly and escalating when needed * Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice * Contribute to internal and external performance reporting * Partner with Production on campaign setup, testing, and performance validation * Help improve processes and document best practices as the team scales
WHAT YOU’LL BRING
* Bachelor’s degree or equivalent professional experience * 2-4 years of experience in analytics, campaign management, or a client-facing operations role * Working knowledge of Salesforce, Tableau, and data analysis tools * Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences * Excellent written and verbal communication * Strong organization and attention to detail, with the ability to manage multiple projects at once * Self-direction and accountability in a fully remote environment
NICE TO HAVE
* Experience designing and interpreting A/B or multivariate tests * Familiarity with knowledge-base tools such as HelpJuice
Originally posted on Himalayas