About the role
Call Center Trainer
Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications
* 2–5 years of call center experience in sales or customer service * Hands-on experience delivering call center training, coaching, onboarding, or agent development * Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows * Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback * Ability to create or improve training materials, scripts, job aids, or learning activities * Proficiency with Google Workspace, presentation tools, and learning management systems * Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned
What You’ll Do
* Facilitate virtual training for new and existing agents * Coach agents through live call monitoring and roleplay * Provide specific one-on-one performance feedback * Develop and update training materials and sales exercises * Use knowledge checks and practice to reinforce learning * Identify root causes behind skill and performance gaps * Document training outcomes and escalate performance risks
Preferred Experience
* Experience in a sales-driven contact center * Experience measuring training effectiveness or agent performance improvement * Curriculum design, train-the-trainer, QA, or performance-coaching experience
Why Join Us
* Base salary plus annual incentive opportunity * Fully remote work environment * Health, dental, vision, life, and disability insurance * 401(k)/Roth IRA match and paid time off * Free counseling services, FSA offerings, and employee discounts
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.