About the role
We are looking for a talented Project Assistant to join our team specializing in Sales for our Distribution Business in Role is remotely (located anywhere in the United States)
In this role, you will make an impact in the following ways:
* Function as single-point-of-contact for assigned Transit customer accounts for CSSNA on highway, managing the entire daily bids / RFQ bidding cycle to ensure bids are located, processed, and submitted on time. * Gathers bids W/L data, analyze results, and summarize recommend actions to leadership * Create and run bidding analytical dashboard and reports from appropriate databases. * Manage assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations * Manage logistical needs to ensure orders are shipped to agreed deadline * Support leadership to create daily bids process with defined role clarity * Collaborate closely with branch operations personnel upon bids award to ensure orders are fulfilled to meet all customer specific requirements * Escalate needs to leadership and adjacent functions * Resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices * Own and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices * Provide timely and informative responses to meet requirements for Service Level Agreements * Prepare and distribute standard and customized internal and customer reports * Participate in process improvement projects * Provide accurate documentation and continual communication to customers and key stakeholders throughout the daily bids / RFQ bidding cycle process * Support Customer Order Management process and Branch Parts department goals and initiatives to function as a more productive customer support organization * Utilize CSSNA order entry and management systems to manage bids (BMS)
Originally posted on Himalayas