About the role
PURPOSE: To be responsible for supervising and managing the European Service at Home Joliet branch. Will oversee reporting, hiring, and training of staff, and growing branch revenue. Duties include managing and supervising the branch In-Home Care Services and HCA Supervisors; assisting the Home Services Administrator with the overall planning, directing, coordinating, and handling of the branch. Serves as a resource for technical questions, applications, and problem-solving regarding the Community Care Program, and provides excellent customer service.
BENEFITS:
* Work in a striving environment focusing on project work that has a direct impact on the well-being of our (your) vulnerable clients * Working in a friendly team environment with a collective diversity program * Job training and certification provided * Medical, dental, and vision insurance * Free life insurance * Vacation & paid time off * Sick days * Paid holidays * Bereavement leave
ESSENTIAL FUNCTIONS:
* Serves as a resource for technical questions, applications, and problem-solving
* Prepares monthly statements and analysis for the branch and manages and supervises the department's HCA Supervisors; responsible for day-to-day supervision and leadership.
* Maintains and oversees all Community Care Program and Illinois Department of Public Health procedures and processes.
* Manages and supervises the participants’ needs according to the plan of care of the participant and has the direct responsibility for working as a backup in each position supervised.
* Oversees and manages the case notes, care plans, schedules, authorizations, etc. for all participants, as well as the work refusal forms, FMLA, insurance applications, etc. for the branch employees * Has the direct responsibility for working as a backup in each position supervised * Maintains professional, friendly, courteous, caring relationship and atmosphere with all staff members * Works in a team to assure the accomplishment of the company's goals
QUALIFICATIONS:
* Excellent communication skills in English * Bilingual in any language is a plus * Ability to Delegate * A high school diploma or general education diploma * Reliable transportation and willingness to substitute caregiver * Some office experience * Computer skills