About the role
Location: Monroeville, PA
Schedule: Monday through Friday: 9am - 2pm. Totaling 25 hours per week.
Summary:
The Administrative Assistant works closely with the Sales Manager to focus on certain agent and branch functions in order to provide necessary support to the agents and branch to create a more effective and efficient branch operation.
Essential Job Function:
* Schedule, promote and support agents individually and in group settings on the Howard Hanna Mar/Tech tools with a goal of increasing adoption and efficiency * Onboarding new and experienced agents * Process paperwork for agent departures and transfers * Maintain all office purchasing/supplies * Maintain all branch workrooms, supplies and equipment, including building maintenance supplies, directional signs, office supplies, warehouse stock items, copier/printer toner * Manage branch floor duty/opportunity schedules * Assist sales managers with recruiting packages * Provide assistance to agents with copiers, computers, and phones – assisting IT department as needed * Troubleshoot agent ordering * Submit appropriate Help Desk Tickets to receive tech support/troubleshooting for office equipment * Assist sales manager with office social media posts including Facebook and Instagram * New agent training including business systems/technology, paperwork procedures * Sales meetings agendas * Process outgoing mail and distribute incoming mail * Other various administrative agent training and or support to sales managers with RVP approval
Qualifications:
* Associate degree or 3-5 years branch operations preferred * Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents and staff in person and in writing * Ability to communicate in a clear, concise and professional manner with all levels of management, agents and staff both in person and in writing * Proficiency in Outlook, Excel, Word * Proficiency in managing social media platforms including Facebook and Instagram * Ability to train one on one or in small group settings * High organizational skills in managing multiple projects simultaneously * Ability to adjust direction when situation warrants * Work independently without regular direct supervision * Ability to multi-task and organize such that tasks are completed in an efficient and timely manner