About the role
Job Description
Job Title: Patient Registration Rep
Midnight Shift 8pm to 630am
Full Time
Role Overview: As a Patient Registration Rep, you'll be the welcoming face and voice for patients, ensuring a smooth and compassionate registration process. You¿ll support patients, visitors, and clinical/non-clinical staff by managing registration, insurance verification, and cash collections. Your role is vital in creating a positive first impression and ensuring patients feel supported from the moment they connect with us.
Why Henry Ford Health: At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do: - Greet and check in patients face-to-face, ensuring a welcoming experience. - Verify insurance eligibility and handle cash collections accurately. - Update patient registration and insurance information in our systems. - Respond to inquiries from callers and customers, advocating on their behalf. - Perform new patient registration and preregistration tasks efficiently. - Manage multiple tasks in a fast-paced environment with frequent interruptions.
What You Will Need: Required Qualifications: - High school diploma or G.E.D. equivalent. - Strong computer skills and working knowledge of Microsoft Office products. - Ability to provide exceptional customer service over the phone, in person, and in writing. - Willingness and ability to instruct others. Preferred Qualifications: - One (1) year of experience in patient admitting, registration, or insurance eligibility in a hospital or medical office setting. - EPIC training/experience and familiarity with insurance payor systems.
What We Offer: Join a team where collaboration and mission-driven work are at the core. Grow your career through learning opportunities and contribute to a culture that values innovation and patient-centered care.
Join Our Team: Ready to make a difference? Apply now and be part of a team that¿s shaping the future of healthcare.