About the role
Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.
If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.
As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:
* Proactively reach out to customers to schedule and confirm service appointments * Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed. * Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs * Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset * Overcome objections and present the value of timely service and genuine Subaru care * Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments * Collaborate closely with Service Advisors and management to maximize daily shop capacity * Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Qualifications
* Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred). * Proven sales or negotiation ability with a track record of meeting or exceeding performance targets * Exceptional communication, listening, and persuasion skills * Strong organizational habits and attention to detail * Energetic, upbeat, and professional attitude * Ability to multi-task and adapt quickly in a fast-paced environment * Dependable, polished, and driven to succeed
Schedule
This role requires availability during the following days and hours:
* Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. * Saturdays: Must be available from 8:00 AM–5:00 PM on a rotating schedule. * Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.
Compensation
* This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
Benefits * Medical, Dental and Vision Plans * Short and Long-Term Disability * Paid Holidays & Paid Time Off * Paid Life Insurance * 401(k) Retirement Plan * Employee Assistance Plan * Paid Training
Hiring Requirements
* 18 years or older required * All potential employees must pass pre-employment testing including a background check and drug screen
Privacy Policy