About the role
Child & Family Development is looking for a full-time Patient Intake Coordinator to help families get connected with the therapy and testing services their children need.
If you're organized, comfortable juggling several priorities, and genuinely enjoy helping people, you could be a great fit for our team. You'll often be one of the first people a family speaks with, helping them navigate scheduling, registration, insurance, and the next steps in their child's care.
This is more than a traditional front-desk position. You'll work closely with families and our clinical teams to make sure the intake experience is organized, responsive, and welcoming from the very beginning.
Why Join Child & Family Development?
* Competitive pay * Comprehensive benefits package * Opportunities for growth and advancement * Supportive, team-oriented work environment * Focus on work-life balance * Meaningful work supporting children and families throughout the Charlotte community
What You'll Do
As a Patient Intake Coordinator, you'll help keep the patient experience moving smoothly from the family's first contact through scheduling and registration.
You'll:
* Talk with families by phone and in person and help answer questions about getting started * Schedule appointments and coordinate provider calendars * Register new patients and ensure information is complete and accurate * Verify insurance benefits and assist with referrals and required documentation * Collect patient payments and help families understand next steps * Coordinate with therapists, psychologists, counselors, and other members of the clinical team * Maintain accurate patient information and documentation * Work across multiple software systems to manage scheduling, registration, and other daily tasks * Help solve scheduling and intake issues as they arise
Experience That Will Help You Succeed
Healthcare experience is helpful, but we'd also love to hear from candidates with strong customer-service and administrative experience who are eager to learn healthcare.
Experience with any of the following is a plus:
* Medical or behavioral healthcare offices * Patient scheduling or registration * Insurance verification * Medical referrals * High-volume customer service or call-center environments
Make a Difference From the Very First Call
At Child & Family Development, our work is about helping children and families move forward. As a Patient Intake Coordinator, you'll have the opportunity to make that experience easier from the moment a family reaches out.
If you're organized, dependable, people-focused, and looking for work with a purpose, we'd love to hear from you!