About the role
WHAT YOU’LL DO:
* Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services. * Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience. * Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers. * Demonstrate effective problem solving and customer relation skills. * Communicate information clearly and accurately to the customers through the appropriate written and verbal means. * Provide feedback to supervisors on processes and customer interactions as necessary.
YOUR SKILLS AND EXPERIENCE:
We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:
* High school diploma or a combination of education and experience * Strong grammar and communication skills * Strong computer skills and the ability to use multiple systems at the same time, while answering calls * Demonstrated success in providing exceptional customer service on the phone and via email * Fluent English required; English and Spanish would be beneficial * Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc. * Demonstrate regular attendance and adherence to call center schedule
Originally posted on Himalayas