About the role
We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.
Key responsibilities:
* Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
* Receive and process client complaints and issues related to credit, prepaid and debit cards
* Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
* Ensure all customer interactions and processes comply with internal quality standards and legal regulations
* Proactively find solutions for client complaints and escalating complex cases to the appropriate department
* Identify sales opportunities (selling and upselling) during interactions with the customers
What do we offer?
* Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
* Numerous benefits and incentives
* Well-being, motivational and team-building activities
Requirements
For the job opening, we are looking for candidates who meet the following requirements:
* Commercial or tourism background
* Experience in customer service
* Good knowledge of Office package/ PC use
* Good communication skills
* Languages: Italian, German/Swiss German, French and English
* As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team