About the role
JOB RESPONSIBILITIES: * Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. * Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships * Responsible for creating, updating, and verifying guest accounts, using the player tracking system. * Responsible for assisting with tournaments, promotions, giveaways, and prize patrol presentations, as needed. * Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures * Knowledgeable and actively promotes company marketing and promotional events and is proficient in answering guest questions. * Acts with utmost discretion and maintains confidentiality in handling all documentation and information. * Handles customer problems and reports all incidents to the Players Club Supervisor and/or Players Club Manager. * Works productively in a fast-paced environment and effectively communicates with co-workers and keeps Management apprised of any problem areas. * Maintains professionalism and respect at all times when working with other team members and/or guests. * Communicate (both written and verbal) with and promote positive team member and guest relations. * Performs all other duties as assigned.
JOB REQUIREMENTS: * One (1) to Three (3) years of customer service preferred. * Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. * Act with discretion and maintain confidentiality in handling sensitive information. * Must be proficient in the use of Microsoft Office and other Operating Systems. * Must be able to wear and appear professional in the assigned uniform provided by Delaware Park, if applicable.