About the role
The Opportunity
We are looking for a Global People Experience Specialist to support employees and new hires across the USA, EU, and Singapore.
In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in your assigned geography. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience. You will also support local People Operations and compliance activities that require in-country action.
This role is ideal for someone who is highly organized, detail-oriented, service-minded, and comfortable managing multiple cases and stakeholders in an international environment.
In This Role, You Will Handle
Global Mobility & Immigration cases relocating to your assigned geography Manage mobility cases, including visas, relocations, renewals, and cancellations. Ensure cases are completed accurately, on time, and in line with regulatory requirements. Maintain accurate records and escalate risks or delays affecting relocation or start dates. Vendor & Case Management Partner with immigration, relocation, and other third-party vendors to deliver required services. Coordinate stakeholders, track case progress, and follow up on outstanding actions. Monitor vendor service quality, resolve issues, and ensure timely support for the employees. New Hire Onboarding Experience Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation. Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
Internal
Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements. Respond to employee questions and act as the local point of contact throughout the onboarding process. Local People Operations & Compliance Support local People Operations, statutory, regulatory, and employment-related requirements Maintain compliance records and escalate potential risks or issues Process Improvement & Team Collaboration Identify opportunities to improve processes where possible. Share local insights and contribute to consistent processes across the USA, EU, and Singapore. Support process documentation, knowledge sharing, and other People Operations activities as required.
What you’ll Need to Succeed 5+ years of people operations, employee engagement, or Global Mobility & immigration- related working experience Experience coordinating multiple stakeholders and working with third-party vendors Experience managing cases, processes, or employee support activities independently Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines. Excellent communication and interpersonal skills, with a strong service-oriented mindset. Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams. High attention to detail and the ability to manage sensitive employee information with discretion. Proactive problem-solving skills and the ability to follow up, escalate, and drive actions to completion. Ability to work independently while collaborating effectively with a manager and team based in another location. Professional fluency in English, both written and spoken Ability to manage priorities and remain effective in a fast-paced, international environment.
It Would Be Great if You Also Have Knowledge of local onboarding, immigration, employment, or compliance processes. Experience delivering new hire orientation or employee-facing presentations
Experience using Workday, Greenhouse, ServiceNow, and Zendesk Experience supporting local statutory or regulatory requirements. Familiarity with working across different time zones and cultures.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.
The range for the NYC-metro area is: $91,445 - $101,606
E-Verify Program Participant
We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.
For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)
Diversity at Rocket Travel by Agoda
Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.
Note on general employment requirements
Candidates should be authorized to accept employment in the US from any employer and must be able to work a hybrid work schedule with 2-3 days per week in the stated physical office (unless otherwise indicated).
Equal Opportunity Employer
At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy
E-Verify Program Participant
We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.
For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)