About the role
Position Summary:
Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.
Essential Job Functions:
* Greet patients and welcome patients and visitors as they enter the waiting area and as
they depart, screening and directing them appropriately.
* Maintain the visitor's log/badges for all non-patient visitors who access secured areas.
* Check patients in and out using the practice management system.
* Responsible for collecting and posting patient payments with accuracy.
* Assist patients with their registration in the facility’s electronic medical record (EMR)
system, as needed.
* Present and explain all policies, forms and consents and obtain signatures.
* Collect billing forms and scan into Athena EMR.
* Obtain insurance eligibility and benefits for office visits and procedures.
* Schedule/reschedule follow-up appointments for patients to include work-in
appointments. Manage and schedule inbound referrals
* Process medical records requests following HIPAA guidelines.
* Obtain external medical records for patients prior to date of service.
* Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit
slips. Maintain cleanliness of the lobby and front office area and updated patient
materials and forms used.
* Monitor the patients as they wait in the lobby for their appointments.
* Monitor clinic flow: notify patients when the providers are running late, notify providers
of no shows, and notify lab staff of patients waiting for labs.
* Open and close the clinic on time.
* Maintain a professional environment by keeping conversations at a minimum volume so as not to be heard in the waiting room.
* Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.
* Works in partnership with the back-office staff to provide excellent customer service.
* Other general duties as assigned.
Position Requirements:
* High school diploma or equivalent.
* 2 - 4 years of medical office or clerical experience.
* Excellent customer service, communication and organizational skills.
* Understanding of and adherence to HIPAA/confidentiality rules.
* Accuracy and attention to detail with ability to multi-task.
* Ability to work effectively in a fast-paced environment.
* Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.
* Familiarity with EMR software and previous money handling experience preferred.
* Physical demands may include: prolonged, extensive or considerable amount of standing/sitting