About the role
Senior Loss Adjuster - High Net Worth & Major Loss
Location: Field-based Salary: Competitive + Benefits Handle Exceptional Claims. Deliver Outstanding Outcomes.
Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?
We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.
You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.
What will your day look like:
As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.
Key responsibilities include:
* Managing a portfolio of High Net Worth, Major Loss and complex property claims. * Delivering market-leading customer service aligned to demanding client expectations. * Conducting investigations, site visits and assessments to determine cause, extent and value of losses. * Producing high-quality reports and technical recommendations for insurers and clients. * Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey. * Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets. * Building strong relationships with clients and brokers to support long-term partnerships and business growth. * Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes. * Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients. * Participating in a one week in three out-of-hours on-call rota for a key client acc
Knowledge and Abilities:
We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.
You'll ideally have:
* Proven experience handling property claims within a loss adjusting environment. * Strong knowledge of High Net Worth and domestic property claims. * Previous exposure to major loss claims, or a desire to develop within this area. * Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification. * Excellent written and verbal communication skills. * The ability to manage multiple priorities in a fast-paced, changing environment. * Outstanding customer handling and stakeholder management skills. * A proactive, resilient and solutions-focused approach. * Strong attention to detail and commitment to technical accuracy. * A full UK driving licence.
Benefits
Career & Purpose * Davies Innovation Lab * Leadership training programme * Funding for professional qualifications * Thrive at Davies; learning opportunities
Environmental & Social * The Davies Foundation * Local charity funding * Pennies To Heaven * Employee Resource Groups * Employee volunteering programme
Financial Health * Pension, 5% employee and 5% employer contribution * My Choices at Davies provides; High Street discounts and Financial wellbeing hub * Life assurance: x4 * Refer a Friend * Cycle to Work Scheme * Lease car salary sacrifice * Davies Incentive Plan * Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing * Wellbeing centre; move, munch, money & mind focus * Discounts with 100's of UK retailers * EAP; 24/7 confidential helpline * 25 days holiday, increases to 26 days after 5 years and 27 after 10 years * Flexible working * Dress for your day * Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage * Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan