About the role
About Kitsch
Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers.
The Role
We're looking for a Customer Service Social Media Representative to join our Customer Experience Team. You'll be the friendly voice behind our social channels — answering comments and messages on Facebook, Instagram, TikTok, and more. You'll help customers find the right products and solve real problems, fast.
Location: Remote (Philippines)
What You'll Do
* Respond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels. * Solve customer issues like shipping delays, product defects, missing packages, and payment problems. * Recommend products based on what each customer actually needs. * Escalate tricky issues to the right team and follow up until they're resolved. * Team up with other social media and customer service reps to get customers the help they need. * Learn our products, promotions, and policies inside and out. * In your application, tell us what social media community management tools you've used. If you haven't used a specific tool, tell us which platforms you've worked on and what you did there.
What You Bring
* 2-3 years of experience in social media community management. * 2-3 years of experience in customer service. * A track record of solving complex customer issues. * Experience with social media management tools (like Emplifi, Agorapulse, or Hootsuite). * Experience with customer service software and tools. * A high school diploma or equivalent (a college degree is a plus). * Background in beauty or retail is a plus. * Experience with Shopify or connected apps is a plus. * Empathy, strong communication skills, and a knack for problem-solving.
Full-time, remote (Philippines)
Originally posted on Himalayas