About the role
Job Description
About the Role
The Skid Row Care Campus is a comprehensive, low-barrier service center providing individuals experiencing homelessness with access to hygiene facilities, case management, health and behavioral health services, and connections to housing and other essential resources. The Campus offers a safe, welcoming, and trauma-informed environment that promotes dignity, stability, and pathways to long-term housing.
What You’ll Do
* Provide shift-level leadership for shower, restroom, and laundry services, including daily staff assignments, coverage, participant flow, and operational readiness. * Monitor cleanliness, sanitation, supplies, equipment, and service conditions and address or escalate concerns as needed. * Support safe, respectful participant access to hygiene services using trauma-informed engagement, de-escalation, and appropriate emergency response. * Guide Hygiene Specialists, reinforce expectations, support shift handoffs, and coordinate with Safety and other campus teams.
Qualifications
What We’re Looking For
* Experience in homeless services, hygiene services, shelter operations, hospitality, environmental services, facilities-based services, or a related setting preferred. * Prior lead, supervisory, or team-coordination experience preferred. * Experience in a high-volume participant- or customer-facing environment preferred. * Strong organization, communication, teamwork, problem-solving, sanitation/safety awareness, and ability to support frontline staff.
Additional Information
Our Values
Dignity | Community | Integrity | Partnership | Social Justice | Radical Care
Work Environment
Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
EEO:
SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits:
Excellent Benefits package available.