About the role
Company: Blue Ridge Communications
Available Shift: Sunday-Wednesday, 8AM-7PM or 10AM-9PM OR Wednesday-Saturday, 10AM-9PM
Pencor and its subsidiaries are Equal Opportunity Employers
*This is NOT a work-from-home position
Level-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:
* Equipment connectivity and functionality * Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value * Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible * Digital Cable and Video On Demand Issues * High Speed Internet and Wireless Set-Up and Troubleshooting * Digital Phone Issues – Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house call * Assisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistance * Communication and escalation with internal teams, and external vendors * Project-Based assignments for Proactive Monitoring and Quality Assurance * Other duties as assigned
Qualifications:
* H.S. Diploma or G.E.D. * Established residency in Pennsylvania * Minimum of 1 year Customer Service and/or Technical Support experience required * Tech Savvy * Strong Computer Skills - Microsoft Office Suite Proficiency Preferred * Strong Communication skills – Oral and Written * Proficient typing / Data Entry Skills * Excellent Customer Service and Telephone skills * Excellent Problem Solving & Troubleshooting skills * Time Management Skills * Strong Organizational Skills * Strong negotiation and problem resolution skills * Ability to work as a team * Ability to multitask in a fast paced environment * Ability to adapt to change and the changing needs of the company and department * Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers * Ability to perform duties while adhering to company policies and procedures * Ability to create solutions and implement changes
INDHP
Compensation: $17 per hour + Shift differential