About the role
Job Description
Reporting to the Head of Operations, the Sales Support Executive is a valued member of the team. With a variety of tasks, the Sales Support Executive is primarily responsible for all ROI vehicle quoting, vehicle recommendations, arranging of vehicle fit outs, assigning appropriate funding and accurate deal preparation - through to the end process of all vehicle deliveries. The role involves working alongside both sales and finance team, providing high quality and administrative support, working collaboratively across all aspects of sales administration, including our office in Northern Ireland (NI). There is a key focus on product knowledge, quoting accuracy, customer service excellence and pro-active process management based on our customer’s requirements.
You will work closely with our ROI fleet customers, their drivers, our preferred suppliers and our internal functions, in providing industry expertise for choice of vehicles, ordering vehicles through to vehicle delivery.
Key Duties
* Preparation and guidance for delivery of our ROI new vehicle quoting, supporting the Sales team on all new business opportunities. * Responsible for efficient management of all ROI new vehicle orders and vehicle deliveries for both contract hire and rental stock. * Placing vehicle orders for ROI directly with our preferred supplier network. * Support preparation for funding proposals, and gather all information required to submit final funding documents and invoicing to all funders. * Responsible for arranging all vehicle fit outs in time for delivery, as agreed by the sales and customer at time of order. * Communicate effectively with customers, their drivers and /or our sales team, regarding all customer requirements, vehicle renewals, grade lists, procedures and policies. * Carry out daily reviews of all outstanding orders in the order bank, continually executing next steps based on all vehicle ETA’s. * Provide our NI office with sufficient paperwork and invoicing to support all new vehicle deal implementations for both contract hire and rental fleet. * Preparation of minutes for weekly meetings between NI and ROI office * Maximise customer retention and growth by providing expert advice on vehicle choice grade list accuracy. * Management of all incoming customer queries, providing responses within agreed SLA’s * Ensure exceptional customer service delivery * Track, review and analyse all feedback to develop strategies and process improvements. * Any other duties that may be provided by management from time to time.
Other Operational Duties
* Develop and maintain current knowledge and understanding of all products and services provided by the company and maintaining, at all times, a professional and ethical relationship with customers when representing the company * Act as a key partner to both our sales team and our customers. * Keep up to date with legislative, industry and product developments in order to provide appropriate and accurate advice * Attend all product knowledge sessions organised by the managers. * Work proactively with colleagues and other teams to build on standard methodologies to develop market leading processes delivering on the needs of all customers in particular for vehicle quoting, grade lists, policies and vehicle delivery. * Be proactive in driving improvements across internal processes and optimising all customer procedures across departments * Work collaboratively with key business partners and suppliers for all industry knowledge, advice and excellent customer service delivery * Work with our Operations team to meet both department and set company objectives * Resolve customer complaints quickly and effectively and support internal compliance for recording and management of all complaints
Qualifications
* A minimum of 2:1 in any degree * 1-2 years experience in the automotive/finance sector an advantage * Customer driven with strong communication and interpersonal skills in order to build and maintain relationships * Team player, actively participating in shared objectives and has enthusiasm and commitment to work towards team goals * Ability to think and take initiative, identify & implement efficiencies and the confidence to make appropriate decisions when required * Good time management skills, managing fluctuating workloads & prioritisation of daily tasks * Ability to see issues through to completion and work to deadlines * Adopt a professional approach, demonstrating high standards of performance, constantly striving to improve efficiencies, achieving business objectives. * Must be flexible and able to work in a fast-paced environment * Expert in Microsoft Office, outlook, word and excel
Additional Information
#LI-SC1
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.