About the role
This is a remote position.
We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein, and modern automation tools.
You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution.
----------------------------------------
Key Responsibilities
* Serve as a trusted advisor, providing industry best practices and architectural guidance.
* Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
* Apply an experience-design mindset to craft intuitive, user-friendly solutions.
* Define customer roadmaps that balance quick wins with long-term strategic value.
* Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, Service Intelligence, and automation tools.
* Create design specifications, solution blueprints, and technical documentation.
* Translate business requirements into well-architected, scalable solutions.
* Coach and mentor junior consultants and technical team members.
* Stay updated on emerging Salesforce capabilities and GenAI advancements.
Requirements
Required Qualifications
* 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.
* 5+ years of CRM industry experience.
* Strong ability to drive requirement gathering workshops.
* Experience implementing or architecting Salesforce Service Cloud or Sales Cloud.
* Hands-on experience with at least one: * Agentforce or another Generative AI platform * Einstein Service Intelligence or Next Best Action
* Ability to design and optimize business processes across diverse systems.
* Ability to communicate solution value using storytelling and ROI mapping.
* Comfortable using flowcharting tools (e.g., Lucidchart).
* Experience leading cross-functional teams and delivering exceptional end-user experiences.
* Strong willingness and ability to learn new technologies quickly.
Preferred Skills
* Experience defining robust testing frameworks for GenAI solutions.
* Familiarity with prompt engineering and LLM-based design.
Benefits
100% remote role within Colombia.
Flexible schedule based on trust and deliverables (not strict 9–5).
Work with global AI, Salesforce, and automation experts.
Opportunities to grow in AI, Agentforce, and next-generation cloud architectures.
Collaborative environment with constant knowledge-sharing and team support.
Competitive compensation.
Originally posted on Himalayas