About the role
About the Role
Join a customer operations team at an early-stage AI voice software company. This hands-on, customer-facing role spans two tracks: Deployment Strategists guide customers from project scoping through their first production calls, while Success Engineers support live customers by improving adoption, retention, and expansion.
What You'll Do
* Scope customer use cases, configure and tune voice agents, and lead user acceptance testing to bring customers into production.
* Build integrations between AI agents and customer systems such as CRMs, dialers, calendars, and ticketing platforms, including custom tools and webhooks.
* Monitor agent performance, refine prompts and workflows, and troubleshoot integration and call-quality issues in production.
* Manage customer projects and accounts, with a focus on deployment timelines and pilot outcomes or ongoing adoption, retention, and expansion.
* Lead customer workshops and training, and share customer needs with product teams.
* Create repeatable deployment and adoption playbooks, workflows, and documentation.
What We're Looking For
* For Deployment Strategist: at least 1 year in a high-stakes, customer-facing role such as consulting, implementation, sales, or account management, including leading complex projects end to end.
* For Success Engineer: at least 2 years in a technical customer-facing role such as technical account management, solutions engineering, implementation, or SaaS support.
* Experience building workflows and AI agents, with practical knowledge of prompt engineering, APIs, webhooks, and integration troubleshooting.
* Experience designing and deploying integrations with customer backend systems, managing multi-stakeholder pilots, and documenting technical setups and best practices.
* Fluent English and German are required. Experience with voice agents, conversational AI, or customer operations in sectors such as energy, telecom, insurance, or financial services is useful.
Compensation & Benefits
€75,000 to €110,000 annually. Visa sponsorship is not available.
Location
Deployment Strategists work on-site in Berlin, Germany. Success Engineers may work hybrid within Europe and should expect travel.