About the role
Responsible for sales support and procurement operations — both internally and for customers — while supporting the manager in facilitating team best practices and achieving economies of scale in the procurement of goods and services. This role ensures that all goods and services represent the best value and quality, and are delivered in a timely manner. Key functions include end-to-end sales order process management (quote, PO, delivery, and invoicing) via the Navision system, contract management (modifications, renewals, and terminations), annual warranty renewal management for each customer, and overall administrative support for the sales team.
Key Responsibilities
Sales Support & Quoting • Create price quotations for renewals of existing licenses and maintenance contracts, as well as for straightforward SI (System Integration) projects. • Create SI invoices through the Navision system. • Collaborate with the billing team to ensure invoice accuracy and follow up on accounts receivable (AR). • Respond to customer inquiries on behalf of the sales team.
Procurement & Purchasing • Obtain quotes, lead times, and specifications as requested by the Sales and/or Engineering departments. • Prepare and process purchase orders by verifying specifications and pricing, coordinating with purchase planners, and obtaining approval from the requisitioning department. • Procure ordered items by forwarding orders to distributors/suppliers, and monitoring, tracking, and expediting deliveries. • Verify receipt of items by comparing goods received against purchase orders, and resolve any shipment discrepancies with distributors/suppliers. • Process payments by reconciling and forwarding received documentation and invoices for approval. • Manage vendor quotes, purchase orders, and delivery coordination. • Provide data, analysis, and reports to support sales team operations as needed. • Negotiate pricing, volume discounts, and favorable contract terms with software and hardware vendors, while maximizing the utilization of Partner Incentive programs (such as rebates, co-op funds, and deal registration benefits), to achieve year-over-year cost reductions.
Systems & Data Management • Maintain accurate and up-to-date records in Navision (NAV), including sales data updates and Excel file management. • Visualize the project base P&L. • Troubleshoot Navision system errors in coordination with OAIT and Accounting teams. • Collect, analyze, and summarize purchasing and operational data to support planning and identify trends.
Warehouse Operations • Manage all warehouse tasks, including shipping, receiving, and inventory management.
Process Improvement & General Duties • Participate in KAIZEN initiatives to improve workflows and cross-departmental collaboration. • Prepare documentation including data analysis reports and operational manuals. • Perform all other tasks and duties as assigned by your supervisor from time to time.
Required Languages: Japanese and English
Compensation Range: $24.50 - $26.00 per hour