About the role
About the Company
Our client is one of the nation's premier heavy equipment dealers, providing world-class equipment sales, parts, service, and product support to customers across the construction, mining, landfill, agriculture, and infrastructure markets. Backed by a reputation for operational excellence and exceptional customer service, the company represents some of the most recognized equipment manufacturers in the industry.
With a commitment to employee development, technical expertise, and long-term customer partnerships, the organization continues to invest in its people and operations while delivering industry-leading equipment solutions and aftermarket support.
About the Position
The Branch Manager will provide strategic and operational leadership for a high-performing branch, overseeing all aspects of the parts and service business while driving profitability, operational efficiency, customer satisfaction, and employee development.
Reporting to regional leadership, this individual will be responsible for leading department managers and approximately 35 indirect employees supporting heavy equipment service and parts operations. The successful candidate will possess a strong technical background in heavy equipment maintenance and repair, along with proven experience managing financial performance and operational excellence.
This is an outstanding opportunity for an experienced leader who enjoys developing teams, improving operational performance, and delivering exceptional customer support within a technically demanding environment.
Key Responsibilities
* Lead all branch operations with primary responsibility for parts and service performance * Provide leadership and mentorship to department managers overseeing approximately 35 indirect employees * Drive operational excellence across service, parts, customer support, and branch administration * Manage branch financial performance, including full profit and loss (P&L) responsibility * Develop and execute strategies to improve profitability, productivity, and customer satisfaction * Ensure efficient scheduling, workflow management, and equipment turnaround times * Build and maintain strong relationships with customers, vendors, and key industry partners * Monitor performance metrics and implement continuous improvement initiatives * Promote a culture centered on safety, accountability, teamwork, and customer service * Partner with executive leadership to achieve regional business objectives and long-term growth initiatives
Requirements
* Proven leadership experience managing heavy equipment parts and service operations * Experience leading managers and supervising large operational teams in a multi-department environment * Strong technical knowledge of heavy equipment diagnostics, repair, maintenance, and product support * Previous P&L management experience with responsibility for operational and financial performance * Industry experience within one or more of the following sectors: * Construction equipment * Heavy equipment dealerships * Mining * Landfill * Agriculture * Industrial equipment
* Demonstrated ability to improve operational performance while developing high-performing teams * Excellent leadership, communication, financial management, and customer relationship skills * Stable employment history with a demonstrated record of progressive career growth is strongly preferred * Candidates whose background is primarily limited to equipment rental operations without significant service and repair leadership experience may not be the best fit for this position
Benefits
* Base Salary: Up to $165,000-175,000 * Annual discretionary bonus opportunity of up to 20% of base salary * Comprehensive medical, dental, and vision insurance * 401(k) retirement savings plan with company contribution * Paid vacation and company holidays * Life and disability insurance * Professional development and leadership advancement opportunities * Opportunity to lead a high-performing branch for one of the industry's most respected heavy equipment organizations * Collaborative leadership culture with long-term career growth potential