About the role
Job Description
About the role:
* Being the first point of contact for our team and guests, dealing with emergency situations promptly and efficiently, from suspicious activity, first aid situations, and any rare occasions of dealing with confrontation. * Ensuring that the guests, team and Resort are safe and secure at all times * Welcoming Guests to the Atlas Theatre, and checking Resort passes * Providing amazing customer service to all of our guests * Carrying out regular foot patrols of the resort, ensuring the safety and security of the premises, team and guests * Having a strong Resort knowledge
Skills & Experience
* For this role, you must have a current SIA Door Supervisor Licence * Proven experience of working within a similar role * The ability to confidently deal with and diffuse any challenging situations * Excellent customer service skills with the ability to engage with our guests * Computer literate * A full clean Driving Licence would be desirable * First Aid at Work Certificate (desirable but not essential as training will be given)
Hours of Work
* Full-time, based on 40 hours per week * Working 4 /5 nights per week * Shifts patterns will range between the hours of 6pm – 8am
Qualifications
Must hold a current SIA Door Supervisor Licence
Additional Information
* Free use of Palms Health & Fitness - Gym and Swimming Pool * 30% Discount on products in the shop * Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts * Free Team Lunch available daily * An all-year-round position (not seasonal) * Free Parking and on the main Bus Route * Cycle to Work Scheme * 10% Discount off all products and treatments within Aphrodite Beauty Salon * Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship * Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort * Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.