About the role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
Job Description
Job Title: Senior Field Application Scientist-Luminex and Immunoassays
Field Application Scientist Luminex and Immunoassays
As a Field Application Scientist, you will provide scientific expertise; applications support and training to customers on Thermo Fisher Scientific’s Antibodies, Immunoassays and Luminex Assay & Instrument Portfolio. This may include in-person, phone, email and/or video communications. A Field Application Scientist will partner with sales reps in the field to deliver product line-specific, pre-, and post-sales-related customer support activities, and solve customer escalations effectively. Also, you will act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. The area of responsibility is the EMEA region.
Key responsibilities:
• Performs instrument and workflow demonstration, installations and training on relevant products at customer or company locations
• Applies in-depth scientific and product expertise to complete assignments of diverse scope and
support a variety of customer inquiries
• Proactively contributes to the strategic development of innovative plans, models, standards and
techniques
• Independently addresses issues of increased complexity for customers and internal partners
• Able to determine individual priorities and help set strategic objectives of the team
• Provides training and helps coach and mentor team members • Prepares and present seminars to a wide array of audiences • Partners with regional, and global teams to support the organization in the achievement of the
regional commercial, service and support goals • Solves customer escalations effectively through in-depth troubleshooting • Remains up to date with product and state of the art scientific know-how • Works in line with our support & service competencies, processes, and company values
• Facilitates distributor FAS capabilities through training, coaching, and knowledge transfer, fostering ownership and self-sufficiency.
Experience/Qualifications/Qualities:
• Ph.D. or Master in Cell Biology or Immunology and relevant experiences • Several years of experience working with laboratory techniques; cell separation, flow cytometry, cell culture, immuno assays • Experience of working with human tissue and whole blood • Proven understanding of immuno assay and preferably Luminex workflows and working in a cGMP
environment • Experience in presenting technical materials in written and verbal form • Demonstrated ability to troubleshoot technical problems • Strong communication skills • Fluent in English and at least one other European language (Italian, Spanish, German, or French) • Demonstrated ability to read, analyze, and interpret common scientific and technical reports • Able to travel throughout Europe, Middle East and Africa territory (up to 80% travel)
• Living close (max. 1h driving) from a big international airport