About the role
Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.
Join rockITdata as a Trainer / Adoption Specialist supporting one of the nation's largest federal healthcare modernization initiatives. In this role, you'll help healthcare professionals successfully adopt new technology solutions by delivering engaging training, providing go-live support, and serving as a trusted resource throughout implementation. Working closely with the Training Lead, Organizational Change Management team, Program Management Office, and Government stakeholders, you'll ensure users are prepared, confident, and equipped to effectively use new healthcare technologies.
This position is ideal for an energetic, customer-focused professional who enjoys teaching, building relationships, and helping organizations successfully embrace technology that improves healthcare services for our nation's Veterans.
Key Responsibilities
* Deliver instructor-led, virtual, and hands-on training sessions supporting enterprise healthcare technology implementations. * Provide end-user support during system deployments, go-live activities, and post-implementation stabilization periods. * Reinforce training curriculum, job aids, user guides, and learning materials developed by the instructional design team. * Coach end users on system functionality, workflows, and best practices to improve user confidence and technology adoption. * Monitor user readiness and adoption while gathering feedback to identify additional training needs. * Collaborate with Organizational Change Management, Communications, and Deployment teams to ensure a consistent user experience throughout implementation. * Support train-the-trainer sessions and assist customer organizations with local training efforts. * Document training activities, attendance records, user feedback, and adoption metrics. * Identify opportunities to improve training delivery, user engagement, and adoption strategies. * Serve as a trusted point of contact for end users during implementation, promoting a positive customer experience and successful organizational transition.
Required Qualifications
* Bachelor's degree in Education, Healthcare Administration, Communications, Information Systems, Business Administration, or a related field. * Three (3) years of experience delivering technical training, software training, user support, or organizational adoption activities. * Experience facilitating instructor-led, virtual, or blended learning environments. * Strong presentation, communication, interpersonal, and customer service skills. * Experience supporting enterprise software implementations or healthcare technology deployments is preferred. * Familiarity with adult learning principles, training methodologies, and change management concepts is preferred. * Experience supporting VA, VHA, DHA, or other Federal healthcare organizations, health IT, telehealth, or Federal program management is preferred. * Ability to travel occasionally in support of customer training and deployment activities, if required. * Ability to obtain and maintain a Level 3 Public Trust clearance.
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