About the role
Description
Overview:
Snapscale is seeking a highly skilled Healthcare Virtual Assistant / US Clinic Coordinator to work in a remote setup, supporting day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.
The ideal candidate must have strong experience in U.S. healthcare processes, with a mandatory background in Physical Therapy clinic accounts, and the ability to manage multiple clinical and administrative tasks efficiently in a remote environment.
Key Responsibilities:
* Verify patient benefits and insurance coverage with accuracy and timeliness * Reactivate past patients and maintain engagement through consistent follow-ups * Handle inbound calls and assist patients with inquiries in a professional and empathetic manner * Conduct appointment confirmations, reminders, and outbound follow-ups * Schedule and reschedule patient appointments efficiently * Maintain and update patient records using EMR systems * Perform medical chart scrubbing to ensure data accuracy and completeness * Process and manage prior authorizations in accordance with payer and clinic guidelines * Handle prescription refills in compliance with clinic protocols * Audit laboratory results and follow up on missing or pending reports * Monitor and support virtual clinic workflows and coordination tasks
Perks:
* Health Maintenance Organization (HMO) * Competitive pay * Government-mandated benefits * 13th month pay * Night differential pay * Internet allowance * Perfect attendance bonus * Yearly salary increase * Opportunities for career growth and development
Requirements
* Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required) * Experience working withU.S.-based clinics and/or health insurance providers * Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling * Experience in medical chart scrubbing and prior authorization processing * Experience in refill processing, lab result auditing, and follow-up coordination * Medical billing and coding experience is an advantage * Strong written and verbal English communication skills * Highly organized, detail-oriented, and self-motivated * Must have a stable internet connection and a dedicated quiet workspace for remote work
Originally posted on Himalayas