About the role
* RESPONSABILITIES: * Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) * Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. * Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
* REQUIREMENTS: * Native or near native level of English (UK market support) * Available to work night shifts * Available to start on the 30th October * Highschool Degree * Microsoft Office Knowledge * Dynamic and Proactive * Good communication skills * Based in Portugal * Experience with attending customers will be a plus
Originally posted on Himalayas