About the role
Job Description
The Branch Manager is ultimately responsible for successful Sales and Operations for their location. This in includes, but not limited to: Safety and Quality management, maintaining positive employee well-being, enhancing customer service and the customer experience, growing sales in both in units and parts and supplies, inventory management, and P&L and Budget oversight.
Job Responsibilities
You will be responsible for supporting regional sales and operations activities and overseeing all aspects of the branch.
* Create and maintain a culture of Zero Harm. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations. * Ensure all personal are properly trained on equipment they operate, with a special focus on vehicle safety and forklift safety. * Ensure incidents, near-misses, and unsafe conditions are properly reported, investigated, and eliminate in a timely manner. * Ensure PPE compliance. * Ensure that the branch is delighting our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture. * Manage customer relationships and enhance the customer experience. * Support and maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures. * Develop and train all employees at the branch to ensure they are knowledgeable maximize the breadth of skills to ensure the efficient operation of the branch. This includes: hiring, providing evaluation and constructive feedback and coaching, and progressive discipline when appropriate by partnering with management and Human Resources. * Maintain inventory control within branch and region to adequately serve customers while maintaining a minimum of 98% SKU accuracy. * Manage all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner. * Manage the product selection function for the location. * Oversee pricing and margins on orders and make appropriate adjustments when warranted. * Administer the Factory Warranty policies and include review and approval of warranty claims and the proper disposition of defective items. * Other duties as directed.
Qualifications
Required Qualifications:
* High School Diploma or equivalent * 3+ years of experience in branch/warehouse operational management * 3+ years of experience in customer service * HVAC experience
Preferred Qualifications:
* Strong leadership, customer service and sales skills * Proficiency in Windows and Microsoft Office software. * Strong interpersonal, customer relationship and decision-making skills. * Effective and professional communication and organization skills. * Strong analytical skills and a positive human relations orientation.
Additional Information
Equal Opportunity Employer, including disability / veterans *Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!