About the role
Job Description
The Career Coach follows up with clients after they secure employment to ensure that there are no issues with their continued employment. The Career Coach also maintains client relationships with the programs in order to keep the referral process open for future placements.
Key Responsibilities
* Follow-up with candidates by phone to assess their employment status and advise them on their job search * Review resumes and identify current job openings that match candidates skills and interests * Input data into database and generate reports on job placement and retention results * Devise strategic contact methods to maintain client relationships with the program. * Keep informed of transitional benefit information for clients enrolled in the program. * Provide client support by email communication, phones screenings and follow up while maintaining sensitivity to client's employment needs. * Responsible for entry, updates and integrity of client information in the client tracking system (SalesForce). * Meet with clients one on one for post-employment coaching sessions. * Connect clients to appropriate and available resource for assistance with employment barriers or situation that may prevent them from ability to maintain employment. * Leverage resources, share information and connect with all departments to assist clients with new job as needed. * Review milestone documents to ensure all documents adhere to HRA policy. * Reviews employer emails/fax for employment milestone confirmation. * Schedule clients for post-employment
Qualifications
* High school diploma, Associate's or Bachelor's degree preferred * Minimum of 1-2 years of experience in social services, human resources, or customer service fields * Ability to problem-solve and work with a diverse customer base * Excellent verbal and written communication skills * Ability to work well in a fast-paced environment * Results-oriented
Additional Information
We provide:
* Competitive wages for high performance * 11 Paid Holidays * PTO * Tuition reimbursement * Guided Professional Development Plans * Summer Fridays * Weekly Wellness Sessions * Medical/Vision/ Dental * Employer Paid Life Insurance * Employer 401k Contributions * Employee Referral Bonus * Employee Assistance Programs * Company Picnics Volunteer Experiences * Access to Free Financial Counseling * Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.
About Us: Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].