About the role
Role: Jira Service Management Engineer Duration: 12 Months Contract Location: Remote Pay rate: $70/hr. to $90/hr. on W2
Key Responsibilities
* Administer and govern Jira Service Management (JSM), Jira, Confluence, and Atlassian Cloud.
* Configure and optimize workflows, service catalogs, request forms, queues, routing, approvals, and automations.
* Enable Incident, Major Incident, Problem, Change, Knowledge, and Asset Management processes.
* Develop dashboards, JQL filters, SLA tracking, and operational reporting.
* Manage Jira Assets, integrations, permissions, platform documentation, testing, releases, and production support.
* Improve self-service, knowledge management, automation, and overall ITSM platform performance.
Required Skills:
* 5+ years of Jira/JSM administration, platform engineering, or enterprise service management experience.
* Strong hands-on experience with Atlassian Cloud and Jira Service Management.
* Expertise in workflows, custom fields, request types, forms, queues, permissions, approvals, and Jira Query Language (JQL).
* Experience configuring Incident, Major Incident, Problem, and Change Management workflows.
* Knowledge of SLAs, dashboards, automation, Jira Assets, and Confluence integration.
* Experience with platform governance, testing, releases, rollback, documentation, and production support.
* Ability to translate ITSM requirements into scalable configurations and collaborate with technical and business stakeholders.
Preferred Skills
* Atlassian Jira/JSM Administration certification.
* ITIL 4 Foundation or practical ITSM experience.
* Experience with Jira Assets and service/configuration management.
* Integrations with Microsoft Entra ID, Microsoft 365, Teams, Power BI, APIs, and webhooks.
* Experience with AI-enabled service management, Virtual Service Agents, or AI-assisted support.
* Biotechnology, pharmaceutical, life sciences, laboratory, or other regulated-industry experience.
* Understanding of audit trails, segregation of duties, least privilege, and compliance controls.
About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.